Privacy Policy

What Personal Information We Collect

Conversation Data

When you chat with Maya through WhatsApp, we collect and store your conversation messages to provide personalized AI companionship. This includes:

• Text messages you send to Maya
• Maya's responses to you
• Conversation timestamps and metadata
• Emotional context and topics discussed

Personal Preferences and Profile Information

To provide personalized support, we collect information you share about yourself, including:

• Your name and preferred way to be addressed
• Personal interests, hobbies, and preferences
• Information about your life events, relationships, and experiences
• Your communication style preferences
• Mental health and emotional support needs
• Goals and aspirations you choose to share

Contact Information

We collect basic contact information to facilitate our service:

• Your WhatsApp phone number
• WhatsApp profile information (name, profile picture if shared)
• Time zone and general location for scheduling purposes

Technical Information

To improve our service and ensure security, we automatically collect:

• Device type and operating system
• Usage patterns and interaction frequency
• Technical performance data
• Error logs and diagnostic information

How We Use Your Information

AI Training and Personalization

Your conversation data helps us:

• Train Maya to better understand and respond to emotional needs
• Personalize responses based on your communication style and preferences
• Improve Maya's emotional intelligence and empathy
• Develop better support strategies for different situations
• Enhance Maya's memory of your conversations and preferences

Memory and Relationship Building

We use your information to create meaningful, continuous relationships by:

• Remembering important events, dates, and milestones in your life
• Tracking your goals and providing ongoing support
• Understanding your emotional patterns and triggers
• Maintaining context across conversations
• Providing consistent, personalized emotional support

Service Improvement

We analyze aggregated, anonymized data to:

• Improve our AI models and algorithms
• Develop new features and capabilities
• Understand common user needs and challenges
• Enhance the overall user experience

How Long We Keep Your Information

Active Account Data

While you actively use VirtualFriends services:

• Conversation history is retained indefinitely to maintain relationship continuity
• Personal preferences and profile information are kept current
• Memory data is preserved to provide consistent support

Inactive Accounts

If you stop using our service:

• Personal conversation data is retained for 3 years in case you return
• After 3 years of inactivity, personal identifiers are removed but anonymized data may be retained for research
• You can request immediate deletion at any time

Legal and Safety Requirements

We may retain information longer when required by law or for safety purposes:

• Legal compliance and regulatory requirements
• Safety investigations and crisis intervention records
• Financial and tax record requirements

Your Rights

Access Your Information

You have the right to:

• Request a copy of all personal data we hold about you
• Receive your conversation history in a portable format
• View how your data is being used for personalization
• Understand what information Maya remembers about you

Correct Your Information

You can:

• Update your preferences and profile information
• Correct inaccurate personal details
• Modify how Maya remembers and references your information
• Update your communication preferences

Delete Your Information

You have the right to:

• Request complete deletion of your account and all associated data
• Delete specific conversations or time periods
• Remove certain personal details from Maya's memory
• Opt out of data use for AI training while maintaining your account

How to Exercise Your Rights

To exercise any of these rights:

• Contact us at privacy@virtualfriendz.com
• Use the data management tools in your account
• Ask Maya directly about your data and privacy options
• We will respond to requests within 30 days

Our Security Measures

Data Encryption

We protect your information with industry-standard security:

• All conversations are encrypted in transit and at rest
• Personal data is stored in secure, encrypted databases
• Access to your data is strictly limited and monitored
• Regular security audits and vulnerability assessments

Access Controls

We maintain strict controls on who can access your data:

• Only authorized personnel have access to personal data
• All access is logged and monitored
• Employees undergo background checks and privacy training
• Multi-factor authentication for all system access

Infrastructure Security

Our technical infrastructure includes:

• Secure cloud hosting with leading providers
• Regular automated backups and disaster recovery plans
• Network security monitoring and intrusion detection
• Regular security updates and patch management

Data Sharing and Third Parties

We Don't Sell Your Data

VirtualFriends never sells, rents, or trades your personal information to third parties for marketing or commercial purposes.

Limited Sharing for Service Delivery

We may share minimal data with trusted service providers who help us deliver our service:

• Cloud hosting and database providers (with strict data processing agreements)
• AI and machine learning infrastructure providers
• Security and monitoring services
• All third parties are bound by strict confidentiality agreements

Emergency Situations

In rare cases, we may share information to protect safety:

• When required by law or legal process
• To prevent serious harm or danger to you or others
• For crisis intervention and emergency response
• We will inform you of such sharing when legally permitted

International Data Transfers

VirtualFriends operates globally, and your data may be processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses for international transfers
• Ensuring all processing locations have adequate privacy protections
• Regular compliance audits of our international operations

Children's Privacy

VirtualFriends is designed for users 18 years and older. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll notify you through our service at least 30 days before changes take effect
• Maya will inform you about important privacy policy updates
• You can review the updated policy on our website
• Continued use of our service indicates acceptance of the updated policy

Contact Us

If you have questions about this privacy policy or how we handle your data:

• Email us at: privacy@virtualfriendz.com
• Ask Maya directly during your conversations
• We respond to privacy inquiries within 48 hours