Terms of Service

1. Acceptance of Terms

By accessing or using VirtualFriends services, including conversations with Maya through WhatsApp, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.

2. Description of Service

VirtualFriends provides AI-powered companionship services through WhatsApp, featuring Maya, an AI companion designed to offer emotional support, conversation, and friendship. Our service includes:

• 24/7 AI companion conversation through WhatsApp
• Personalized emotional support and guidance
• Memory of conversations to build ongoing relationships
• Mental health and wellness support

3. Eligibility

You must be at least 18 years old to use VirtualFriends services. By using our service, you represent and warrant that:

• You are 18 years of age or older
• You have the legal capacity to enter into these terms
• You will use the service in compliance with all applicable laws
• All information you provide is accurate and truthful

4. User Responsibilities

Appropriate Use

You agree to use VirtualFriends services appropriately and responsibly. You will not:

• Use the service for any illegal or unauthorized purpose
• Attempt to harm, harass, or abuse Maya or other users
• Share inappropriate, offensive, or harmful content
• Attempt to reverse engineer or manipulate our AI systems
• Use the service to create competing AI companion services

Account Security

You are responsible for maintaining the security of your WhatsApp account and phone number used to access our service. You must:

• Keep your phone number and WhatsApp account secure
• Notify us immediately if you suspect unauthorized access
• Be responsible for all activities that occur under your account

5. Service Limitations and Disclaimers

Not Professional Medical Advice

VirtualFriends and Maya provide emotional support and companionship, but do not provide professional medical, psychological, or psychiatric advice. Our service is not intended to:

• Replace professional therapy or medical treatment
• Diagnose mental health conditions
• Provide crisis intervention for life-threatening situations
• Serve as a substitute for emergency services

AI Limitations

Maya is an AI companion with inherent limitations. You understand that:

• Maya's responses are generated by artificial intelligence
• She may not always understand context perfectly
• Her advice should not be considered professional guidance
• Technical errors or service interruptions may occur

6. Intellectual Property

VirtualFriends retains all rights to our AI technology, software, and service platform. You retain rights to your personal conversations and information, subject to our Privacy Policy. You grant us a license to use your conversation data to improve our AI services as described in our Privacy Policy.

7. Payment and Billing

Currently, VirtualFriends offers free access to Maya through WhatsApp. If we introduce paid services in the future:

• We will provide clear pricing information
• You will explicitly consent to any charges
• Refund policies will be clearly stated
• We will provide advance notice of any pricing changes

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference. By using our service, you consent to our data practices as described in the Privacy Policy.

9. Service Availability

We strive to provide reliable, 24/7 access to Maya, but cannot guarantee uninterrupted service. We may:

• Perform maintenance that temporarily interrupts service
• Experience technical difficulties beyond our control
• Modify or discontinue features with reasonable notice
• Suspend service for violations of these terms

10. Termination

Your Right to Terminate

You may stop using VirtualFriends services at any time by simply stopping conversations with Maya. You may also request deletion of your data as outlined in our Privacy Policy.

Our Right to Terminate

We may suspend or terminate your access to our service if you:

• Violate these terms of service
• Engage in abusive or harmful behavior
• Use the service for illegal purposes
• Attempt to harm our systems or other users

11. Limitation of Liability

To the fullest extent permitted by law, VirtualFriends shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Emotional distress or mental health impacts
• Loss of data or service interruptions
• Reliance on AI-generated advice or information
• Any damages arising from use of our service

12. Indemnification

You agree to indemnify and hold harmless VirtualFriends from any claims, damages, or expenses arising from your use of our service or violation of these terms.

13. Governing Law

These terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in [Location].

14. Changes to Terms

We may modify these terms from time to time. When we make significant changes:

• We will provide at least 30 days notice
• Maya will inform you of important changes
• Updated terms will be posted on our website
• Continued use indicates acceptance of new terms

15. Contact Information

For questions about these Terms of Service, contact us at:

• Email: legal@virtualfriendz.com
• You can also ask Maya about these terms during your conversations